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Delivery and returns

handmade circle clay studs earrings

Delivery Information 

UK Standard – First Class Postage is FREE for all items suitable for large letter post.

UK Express Delivery – Royal Mail tracked 24 – £3.50 

Orders over £150 qualify for free UK Express delivery 

US post is International Tracked £15 

Due to Royal Mail regulations, one month must elapse before items are considered lost in transit, and refunds for loss cannot be processed until that time has elapsed. 

The Consumer Contracts Regulations

With any item bought, you have a 14 day statutory cooling off cancellation period. The 14 days begins on the day you receive your item. During this time you can cancel your order and receive a full refund with no penalty, unless exceptions apply.

Exceptions being:- bespoke jewellery, personalised jewellery, and earrings (for hygiene reasons). 

Please contact me if you have any concerns at all. 

 

Returns Information

Please contact me in the first instance if you have any problems with your order, I will do all I can to help. 

Simply return your order within 14 days of receiving it and I will be happy to issue you a full refund. All jewellery must be returned as new, unworn and undamaged, in perfect saleable condition and with all its original packaging. 

All sales are subject to UK law. 

Custom-made jewellery pieces cannot be refunded unless they arrive damaged, please contact me immediately if this happens. 

Earrings cannot be refunded for hygiene reasons. 

Buyers are responsible for all customs and import fees and taxes in their own country. I cannot be held liable for delays due to customs. 

Refunds will be made to the same credit/debit card that the payment was made from, minus the delivery charge of the original order. 

unusual sterling silver and zircon pendant with spirals and a riveted bail
hallmarks dealers_notice

Hallmarking 

I am registered with the London Assay Office, and the Birmingham Assay Office. My maker’s mark is SJO.

SJO are my initials and these form my Hallmarking makers name

Birmingham Assay Office 

All overweight items will be hallmarked according to UK law. This is your guarantee of metal purity. 

It’s always a thrill to see my official mark on my work and to be able to pass this assurance of quality onto my customers.